Remote Supports organized around real-life needs
Norena supports safety, daily living, independence, and family reassurance for Medicaid (CFC and HCBS waiver) and private-pay clients.
Routines, goals, and a little help staying on track
From morning routines to medication reminders, Remote Supports fits around the person's own daily plan and goals, not a generic schedule.
Services Organized by Goals
Safety
Fall detection, wandering prevention, emergency alerts, and safety monitoring.
Daily Living
Medication reminders, meal prompts, appointment reminders, and wellness check-ins.
Independence
Video coaching, routine support, technology assistance, and daily structure.
Family Support
Family notifications, peace of mind, communication, and care coordination.
HCBS Remote Supports
Remote Supports is available to Medicaid members through Community First Choice (CFC) or an HCBS waiver, coordinated with the person-centered support plan, case manager, family, and approved care team.
Community First Choice (CFC)
A Medicaid state-plan benefit available without waiver enrollment or a waitlist, for members who meet the assessed level of care.
Service Planning
Support matched to authorized needs and person-centered goals.
Escalation Pathways
Clear steps for concerns, technology failures, and emergency situations.
A safety net that doesn't feel like surveillance
Remote Supports isn't a camera left running in the background. A trained specialist checks in on a set schedule or responds the moment your family member reaches out, the same as an in-person aide would, just from a distance. Between check-ins, nothing is being recorded or watched.
Norena supplies the tablet at no extra setup cost to you, so a lack of home Wi-Fi is never a reason to wait. Support plans are built around your family member's actual routine, not a generic schedule, and we coordinate directly with your case manager if one is already involved.
Request a ConsultationCommon questions families ask first
- Is someone always watching? No. Support is scheduled or on-demand, not constant.
- What if there's an emergency? Specialists follow clear escalation steps, including contacting you or 911.
- Do we need home internet? No. The tablet Norena provides is internet-enabled.
- Can we start without a waiver? Often yes, through Community First Choice. See the full FAQ.
Private-Pay Remote Supports
Private-pay options may help families who want additional reassurance, technology guidance, or support outside Medicaid authorization.
Consultation
Discuss needs, goals, budget, and technology options.
Home Independence
Support for individuals living alone or transitioning to independent living.
Family Reassurance
Communication and support that helps families feel connected.
Not sure what fits?
Request a consultation and Norena can help identify whether Remote Supports, private-pay support, or another pathway may be appropriate.
Request Consultation