Provider Referral Portal
Case managers, hospitals, physicians, therapists, home health agencies, families, and community organizations may submit referrals for Norena Remote Supports.
A referral workflow built around your caseload, not around us
Norena is enrolled with our state Medicaid agency as an HCBS Remote Supports provider (Provider Type 36, Specialty SP 756), so referrals move through a process your Case Management Agency will recognize. Most participants access Remote Supports through Community First Choice (CFC), a Medicaid state-plan benefit that doesn't require waiver enrollment or a waitlist, or through an HCBS waiver that already includes Remote Supports as an authorized service.
Before submitting a referral, it helps to have on hand: the participant's current level of care determination, their preferred funding pathway (CFC or waiver, if known), a general sense of daily support needs, and a contact at your agency for follow-up questions. You don't need every detail. The form below flags anything that's missing so we can request it directly.
Start a ReferralWhat happens after you submit
- We confirm funding pathway and eligibility within one business day.
- A support plan is drafted around the participant's routine and goals.
- A tablet is provisioned and shipped, no home internet required.
- Training is scheduled with the participant, family, and your team before live support begins.
Coordinated care for discharge planning and beyond
Hospitals, physicians, therapists, and home health agencies refer participants who are transitioning out of a facility, stepping down from more intensive in-person staffing, or simply need a safety layer their current care plan doesn't cover. Norena works directly with your discharge planner or care coordinator to align Remote Supports with existing treatment goals.
We're happy to join a care conference or answer clinical questions about what Remote Supports can and can't cover before a referral is submitted. Reach out any time at info@norenaremotesupports.com or (720) 391-2888.
Submit a ReferralGood fits for a provider referral
- Post-hospitalization patients returning home who need monitoring, not readmission
- Individuals stepping down from 24-hour in-person staffing
- Patients whose home lacks reliable internet (Norena provides the tablet)
- Anyone whose care team wants an added safety and communication layer